Job Duties/Responsibilities:

· Makes proactive outbound parts sales calls.

· Monitors market conditions about competitive products, pricing, and availability, then uses this information to make informed decisions.

· Receives parts orders via phone, fax, or email; processes the order through our ERP System, prints, and takes to the shipping area.

· Performs parts quotes, including by machine, and follows up on customer calls/inquiries.

· Assists in the boxing and shipping of orders when backup is needed, and orders trucks for shipments as needed.

· Research rebuild and replacement parts with the engineering and purchasing departments.

· Call vendors to retrieve parts information, including pricing, availability, part number, etc.

· Generates drop shipments as needed and creates purchase orders.

· Issues requisitions, examines returned parts for defects, and exchanges defective parts or refunds money by sending to accounting.

· Prepares orders for billing, retrieves, and processes credit card information.

· Assists with inventory.

· Performs other related duties as assigned.